C2 ITSM vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | C2 ITSM | Freshservice |
|---|---|---|
| Overall rating | 4.2 | 4.6 |
| Review count | 40 | 1,366 |
| Ease of use | 8.7 | 9.3 |
| Ease of setup | 7.8 | 9.0 |
| Quality of support | 8.4 | 9.1 |
| Meets requirements | 8.6 | 9.0 |
| NPS | 46.153846 | 75.644917 |
| Small Business | 5.0% | 18.0% |
| Mid-Market | 57.5% | 60.9% |
| Enterprise | 37.5% | 21.1% |
| Total page views | 105 | 3,143 |
| Total LLM citations | 249 | 28,238 |
C2 ITSM
C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface