C-Zentrix Contact Center vs. Avaya Contact Center
A side-by-side comparison based on G2 review data.
| Metric | C-Zentrix Contact Center | Avaya Contact Center |
|---|---|---|
| Overall rating | 4.3 | 4.1 |
| Review count | 29 | 189 |
| Ease of use | 9.2 | 8.7 |
| Ease of setup | 9.2 | 8.1 |
| Quality of support | 9.1 | 8.5 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 62.068966 | 39.130435 |
| Small Business | 27.6% | 16.0% |
| Mid-Market | 44.8% | 33.5% |
| Enterprise | 27.6% | 50.5% |
| Total page views | 109 | 610 |
| Total LLM citations | 768 | 1,550 |
C-Zentrix Contact Center
C-Zentrix: AI-Powered Omnichannel Contact Center Solutions C-Zentrix helps businesses deliver seamless customer experiences across every channel—voice, chat, email, WhatsApp, social media, and more. Serving 1500+ organizations globally in BFSI, BPO, Ecommerce, Travel, Hospitality, Healthcare, Education, and government projects, our platform combines AI, automation, and analytics to enhance engagement, efficiency, and customer satisfaction.
- Ease of Use
- Features
- Customer Support
- Integrations
- Easy Integrations
- CRM Integration
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality