C-Desk vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | C-Desk | Freshservice |
|---|---|---|
| Overall rating | 4.2 | 4.6 |
| Review count | 13 | 1,366 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 9.3 | 9.0 |
| Quality of support | 9.3 | 9.1 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 30.769231 | 75.644917 |
| Small Business | 53.8% | 18.0% |
| Mid-Market | 23.1% | 60.9% |
| Enterprise | 23.1% | 21.1% |
| Total page views | 21 | 3,143 |
| Total LLM citations | 2 | 28,238 |
C-Desk
This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface