Broadvoice vs. Twilio
A side-by-side comparison based on G2 review data.
| Metric | Broadvoice | Twilio |
|---|---|---|
| Overall rating | 4.5 | 4.0 |
| Review count | 64 | 534 |
| Ease of use | 9.4 | 8.3 |
| Ease of setup | 9.2 | 7.9 |
| Quality of support | 9.2 | 8.1 |
| Meets requirements | 9.2 | 8.9 |
| NPS | 73.015873 | 49.24406 |
| Small Business | 59.4% | 50.4% |
| Mid-Market | 26.6% | 31.4% |
| Enterprise | 14.1% | 18.3% |
| Total page views | 230 | 3,450 |
| Total LLM citations | 796 | 33,194 |
Broadvoice
Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.
- Ease of Use
- Customer Support
- Reliability
- VoIP Services
- Customer Service
- Accessibility
Twilio
Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.
- Ease of Use
- Easy Integrations
- Integrations
- Easy Setup
- API Integration
- Reliability