G2 Vendor Directory

Broadvoice vs. Nextiva

A side-by-side comparison based on G2 review data.

MetricBroadvoice

by Broadvoice

Nextiva

by Nextiva

Overall rating4.54.5
Review count643,685
Ease of use9.48.9
Ease of setup9.28.7
Quality of support9.29.2
Meets requirements9.29.2
NPS73.01587367.041404
Small Business59.4%76.7%
Mid-Market26.6%22.1%
Enterprise14.1%1.2%
Total page views2308,328
Total LLM citations79615,292

Broadvoice

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.

Pros

  • Ease of Use
  • Customer Support
  • Reliability
  • VoIP Services
  • Customer Service
  • Accessibility

Nextiva

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years.

Pros

  • Customer Support
  • Ease of Use
  • Helpful
  • Easy Setup
  • Reliability
  • Customer Service