G2 Vendor Directory

Bria vs. Nextiva

A side-by-side comparison based on G2 review data.

MetricBria

by CounterPath

Nextiva

by Nextiva

Overall rating4.44.5
Review count693,685
Ease of use9.28.9
Ease of setup9.38.7
Quality of support8.79.2
Meets requirements9.19.2
NPS57.14285767.041404
Small Business55.1%76.7%
Mid-Market40.6%22.1%
Enterprise4.3%1.2%
Total page views3738,328
Total LLM citations2,49615,292

Bria

Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augment your communications with team messaging, HD video conferencing and screen sharing capabilities, hosted by CounterPath. Experience crystal clear audio and HD, 1080p video calls whether in your office or on-the-go; and manage calls easily with intuitive call recording, music on hold, and call transfer functions. Need more collaboration features?

Pros

  • Easy Navigation
  • Desktop Application
  • Affordable
  • Navigation Ease
  • Calling Features
  • Cross-Platform

Nextiva

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years.

Pros

  • Customer Support
  • Ease of Use
  • Helpful
  • Easy Setup
  • Reliability
  • Customer Service