BMC Helix ITSM vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix ITSM | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 3.7 | 4.5 |
| Review count | 301 | 112 |
| Ease of use | 7.6 | 9.1 |
| Ease of setup | 7.5 | 9.1 |
| Quality of support | 7.8 | 9.1 |
| Meets requirements | 8.3 | 9.3 |
| NPS | 10.452962 | 66.055046 |
| Small Business | 4.7% | 26.4% |
| Mid-Market | 20.3% | 54.7% |
| Enterprise | 75.0% | 18.9% |
| Total page views | 548 | 519 |
| Total LLM citations | 5,396 | 2,790 |
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful