BMC Helix ITSM vs. Wavity Help and Service Desk
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix ITSM | Wavity Help and Service Desk |
|---|---|---|
| Overall rating | 3.7 | 4.9 |
| Review count | 301 | 37 |
| Ease of use | 7.6 | 9.9 |
| Ease of setup | 7.5 | 9.9 |
| Quality of support | 7.8 | 9.9 |
| Meets requirements | 8.3 | 9.9 |
| NPS | 10.452962 | 97.222222 |
| Small Business | 4.7% | 16.7% |
| Mid-Market | 20.3% | 72.2% |
| Enterprise | 75.0% | 11.1% |
| Total page views | 548 | 195 |
| Total LLM citations | 5,396 | 204 |
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management
Wavity Help and Service Desk
Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools.
- Customizability
- Ease of Use
- Intuitive
- Automation
- Customization
- Automated Responses