BMC Helix ITSM vs. Serviceaide ChangeGear
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix ITSM | Serviceaide ChangeGear |
|---|---|---|
| Overall rating | 3.7 | 3.9 |
| Review count | 301 | 105 |
| Ease of use | 7.6 | 8.4 |
| Ease of setup | 7.5 | 7.8 |
| Quality of support | 7.8 | 8.5 |
| Meets requirements | 8.3 | 8.7 |
| NPS | 10.452962 | 21.153846 |
| Small Business | 4.7% | 11.4% |
| Mid-Market | 20.3% | 49.5% |
| Enterprise | 75.0% | 39.0% |
| Total page views | 548 | 45 |
| Total LLM citations | 5,396 | 82 |
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration