BMC Helix ITSM vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix ITSM | Hornbill Service Manager |
|---|---|---|
| Overall rating | 3.7 | 4.5 |
| Review count | 301 | 137 |
| Ease of use | 7.6 | 9.0 |
| Ease of setup | 7.5 | 8.4 |
| Quality of support | 7.8 | 9.2 |
| Meets requirements | 8.3 | 8.7 |
| NPS | 10.452962 | 66.911765 |
| Small Business | 4.7% | 4.4% |
| Mid-Market | 20.3% | 38.0% |
| Enterprise | 75.0% | 57.7% |
| Total page views | 548 | 106 |
| Total LLM citations | 5,396 | 141 |
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.