BMC Helix ITSM vs. Halo Service Desk
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix ITSM | Halo Service Desk |
|---|---|---|
| Overall rating | 3.7 | 4.5 |
| Review count | 301 | 17 |
| Ease of use | 7.6 | 9.5 |
| Ease of setup | 7.5 | 8.3 |
| Quality of support | 7.8 | 9.5 |
| Meets requirements | 8.3 | 8.9 |
| NPS | 10.452962 | 64.705882 |
| Small Business | 4.7% | 47.1% |
| Mid-Market | 20.3% | 35.3% |
| Enterprise | 75.0% | 17.6% |
| Total page views | 548 | 90 |
| Total LLM citations | 5,396 | 472 |
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.