BMC Helix ITSM vs. DevRev
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix ITSM | DevRev |
|---|---|---|
| Overall rating | 3.7 | 4.3 |
| Review count | 301 | 210 |
| Ease of use | 7.6 | 8.7 |
| Ease of setup | 7.5 | 8.3 |
| Quality of support | 7.8 | 9.1 |
| Meets requirements | 8.3 | 8.6 |
| NPS | 10.452962 | 58.173077 |
| Small Business | 4.7% | 34.1% |
| Mid-Market | 20.3% | 53.4% |
| Enterprise | 75.0% | 12.5% |
| Total page views | 548 | 1,719 |
| Total LLM citations | 5,396 | 11,712 |
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management
DevRev
DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents.
- Ease of Use
- Efficiency
- Features
- Helpful
- Insights
- Customer Support