BMC Helix ITSM vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix ITSM | CA Service Desk Manager |
|---|---|---|
| Overall rating | 3.7 | 4.2 |
| Review count | 301 | 20 |
| Ease of use | 7.6 | 8.4 |
| Ease of setup | 7.5 | 7.4 |
| Quality of support | 7.8 | 8.6 |
| Meets requirements | 8.3 | 8.7 |
| NPS | 10.452962 | 47.368421 |
| Small Business | 4.7% | 15.0% |
| Mid-Market | 20.3% | 30.0% |
| Enterprise | 75.0% | 55.0% |
| Total page views | 548 | 90 |
| Total LLM citations | 5,396 | 105 |
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.