BMC Helix Remedyforce vs. Vivantio
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix Remedyforce | Vivantio |
|---|---|---|
| Overall rating | 3.9 | 4.3 |
| Review count | 49 | 295 |
| Ease of use | 8.0 | 8.8 |
| Ease of setup | 7.7 | 8.4 |
| Quality of support | 8.6 | 9.2 |
| Meets requirements | 8.6 | 8.9 |
| NPS | 23.913043 | 51.70068 |
| Small Business | 10.4% | 14.6% |
| Mid-Market | 35.4% | 57.3% |
| Enterprise | 54.2% | 28.1% |
| Total page views | 121 | 506 |
| Total LLM citations | 105 | 484 |
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.
Vivantio
Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.
- Ease of Use
- Efficiency
- Customization
- Customizability
- Features
- Customer Support