BMC Helix Remedyforce vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix Remedyforce | TOPdesk |
|---|---|---|
| Overall rating | 3.9 | 4.1 |
| Review count | 49 | 30 |
| Ease of use | 8.0 | 8.3 |
| Ease of setup | 7.7 | 7.7 |
| Quality of support | 8.6 | 9.0 |
| Meets requirements | 8.6 | 8.8 |
| NPS | 23.913043 | 42.857143 |
| Small Business | 10.4% | 20.0% |
| Mid-Market | 35.4% | 43.3% |
| Enterprise | 54.2% | 36.7% |
| Total page views | 121 | 251 |
| Total LLM citations | 105 | 1,529 |
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive