G2 Vendor Directory

BMC Helix Remedyforce vs. ScriptRunner for Jira

A side-by-side comparison based on G2 review data.

MetricBMC Helix Remedyforce

by BMC Helix

ScriptRunner for Jira

by Adaptavist

Overall rating3.94.4
Review count4926
Ease of use8.08.9
Ease of setup7.78.7
Quality of support8.68.2
Meets requirements8.69.1
NPS23.91304352
Small Business10.4%30.8%
Mid-Market35.4%34.6%
Enterprise54.2%34.6%
Total page views12189
Total LLM citations105267

BMC Helix Remedyforce

Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.

Pros

    ScriptRunner for Jira

    Designed for Jira administrators of all technical backgrounds, ScriptRunner enables you to surpass the limitations of Jira through its unlimited and advanced automation and customisation capabilities. Harness the power of scripted automation with pre-built templates and an assisted coding experience, allowing you to swiftly fulfill advanced requirements and free yourself of repetitive manual tasks Trigger actions in response to issue creation using the Script Listeners Customise your configurations and gain control over your fields using Behaviours Keep teams synced with readily-calculated

    Pros

    • Customizability
    • Automation
    • Customization
    • Ease of Use
    • Jira Integration
    • Customer Support