BMC Helix Remedyforce vs. Helpdesk 365
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix Remedyforce | Helpdesk 365 |
|---|---|---|
| Overall rating | 3.9 | 4.7 |
| Review count | 49 | 258 |
| Ease of use | 8.0 | 9.5 |
| Ease of setup | 7.7 | 9.3 |
| Quality of support | 8.6 | 9.8 |
| Meets requirements | 8.6 | 9.3 |
| NPS | 23.913043 | 85.214008 |
| Small Business | 10.4% | 14.3% |
| Mid-Market | 35.4% | 73.2% |
| Enterprise | 54.2% | 12.5% |
| Total page views | 121 | 1,405 |
| Total LLM citations | 105 | 2,418 |
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive