BMC Helix Remedyforce vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix Remedyforce | Freshservice |
|---|---|---|
| Overall rating | 3.9 | 4.6 |
| Review count | 49 | 1,366 |
| Ease of use | 8.0 | 9.3 |
| Ease of setup | 7.7 | 9.0 |
| Quality of support | 8.6 | 9.1 |
| Meets requirements | 8.6 | 9.0 |
| NPS | 23.913043 | 75.644917 |
| Small Business | 10.4% | 18.0% |
| Mid-Market | 35.4% | 60.9% |
| Enterprise | 54.2% | 21.1% |
| Total page views | 121 | 3,143 |
| Total LLM citations | 105 | 28,238 |
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface