BMC Helix Remedyforce vs. BMC Helix ITSM
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix Remedyforce | BMC Helix ITSM |
|---|---|---|
| Overall rating | 3.9 | 3.7 |
| Review count | 49 | 301 |
| Ease of use | 8.0 | 7.6 |
| Ease of setup | 7.7 | 7.5 |
| Quality of support | 8.6 | 7.8 |
| Meets requirements | 8.6 | 8.3 |
| NPS | 23.913043 | 10.452962 |
| Small Business | 10.4% | 4.7% |
| Mid-Market | 35.4% | 20.3% |
| Enterprise | 54.2% | 75.0% |
| Total page views | 121 | 548 |
| Total LLM citations | 105 | 5,396 |
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management