G2 Vendor Directory

BMC Helix Discovery vs. LogMeIn Resolve

A side-by-side comparison based on G2 review data.

MetricBMC Helix Discovery

by BMC Helix

LogMeIn Resolve

by GoTo

Overall rating4.34.3
Review count68474
Ease of use9.09.1
Ease of setup8.59.0
Quality of support8.78.9
Meets requirements8.89.1
NPS49.15254255.201699
Small Business13.2%35.5%
Mid-Market50.0%43.1%
Enterprise36.8%21.4%
Total page views1571,211
Total LLM citations2395,616

BMC Helix Discovery

BMC Discovery (formerly BMC Atrium Discovery and Dependency Mapping, or ADDM) creates a dynamic, holistic view of all data center assets and the relationships between them, giving IT crucial visibility into how the assets support the business. Each scan delves into the information and dependencies for all software, hardware, network, storage, and versions, providing IT with the context needed to create an application map from any piece of information about it. A lightweight footprint allows IT to map applications with up to 100% accuracy in 15 minutes or less.

Pros

    LogMeIn Resolve

    LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support.

    Pros

    • Ease of Use
    • Remote Control
    • Remote Access
    • Remote Support
    • Customer Support
    • Features