BMC FootPrints vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | BMC FootPrints | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 3.5 | 4.5 |
| Review count | 57 | 2,010 |
| Ease of use | 7.3 | 8.8 |
| Ease of setup | 7.3 | 8.4 |
| Quality of support | 8.0 | 8.8 |
| Meets requirements | 7.7 | 9.1 |
| NPS | -3.508772 | 65.143464 |
| Small Business | 5.3% | 6.0% |
| Mid-Market | 36.8% | 21.9% |
| Enterprise | 57.9% | 72.1% |
| Total page views | 103 | 8,309 |
| Total LLM citations | 49 | 29,556 |
BMC FootPrints
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations