BMC FootPrints vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | BMC FootPrints | Serval |
|---|---|---|
| Overall rating | 3.5 | 4.9 |
| Review count | 57 | 14 |
| Ease of use | 7.3 | 9.5 |
| Ease of setup | 7.3 | 9.5 |
| Quality of support | 8.0 | 9.6 |
| Meets requirements | 7.7 | 9.5 |
| NPS | -3.508772 | 100 |
| Small Business | 5.3% | 21.4% |
| Mid-Market | 36.8% | 64.3% |
| Enterprise | 57.9% | 14.3% |
| Total page views | 103 | 318 |
| Total LLM citations | 49 | 637 |
BMC FootPrints
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.