BMC FootPrints vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | BMC FootPrints | Freshservice |
|---|---|---|
| Overall rating | 3.5 | 4.6 |
| Review count | 57 | 1,366 |
| Ease of use | 7.3 | 9.3 |
| Ease of setup | 7.3 | 9.0 |
| Quality of support | 8.0 | 9.1 |
| Meets requirements | 7.7 | 9.0 |
| NPS | -3.508772 | 75.644917 |
| Small Business | 5.3% | 18.0% |
| Mid-Market | 36.8% | 60.9% |
| Enterprise | 57.9% | 21.1% |
| Total page views | 103 | 3,143 |
| Total LLM citations | 49 | 28,238 |
BMC FootPrints
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface