BMC FootPrints vs. BMC Helix ITSM
A side-by-side comparison based on G2 review data.
| Metric | BMC FootPrints | BMC Helix ITSM |
|---|---|---|
| Overall rating | 3.5 | 3.7 |
| Review count | 57 | 301 |
| Ease of use | 7.3 | 7.6 |
| Ease of setup | 7.3 | 7.5 |
| Quality of support | 8.0 | 7.8 |
| Meets requirements | 7.7 | 8.3 |
| NPS | -3.508772 | 10.452962 |
| Small Business | 5.3% | 4.7% |
| Mid-Market | 36.8% | 20.3% |
| Enterprise | 57.9% | 75.0% |
| Total page views | 103 | 548 |
| Total LLM citations | 49 | 5,396 |
BMC FootPrints
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management