G2 Vendor Directory

BlackBerry UEM vs. Freshcaller

A side-by-side comparison based on G2 review data.

MetricBlackBerry UEM

by BlackBerry

Freshcaller

by Freshworks

Overall rating3.84.1
Review count376132
Ease of use8.38.8
Ease of setup7.88.6
Quality of support8.28.7
Meets requirements8.48.6
NPS11.8457341.732283
Small Business26.4%70.0%
Mid-Market19.2%24.6%
Enterprise54.4%5.4%
Total page views343387
Total LLM citations1,6763,264

BlackBerry UEM

BlackBerry UEM is a suite of solutions that all rely on the same foundation of security to secure the digital workplace. It keeps employees productive on any device, anywhere, while allowing your security team to manage diverse devices, ensure data security, support remote work, and reduce operational costs. Gain comprehensive control, enhance security, and streamline your IT operations.

Pros

  • Administration Management
  • Security
  • Organization
  • Reliability
  • Solutions
  • Ease of Use

Freshcaller

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity.

Pros

  • Ease of Use
  • Dialing Features
  • Quick Setup
  • User-Friendly
  • Simple
  • Easy Setup