G2 Vendor Directory

BeyondTrust Remote Support vs. Teleport

A side-by-side comparison based on G2 review data.

MetricBeyondTrust Remote Support

by BeyondTrust

Teleport

by Teleport

Overall rating4.74.4
Review count396108
Ease of use9.48.5
Ease of setup8.97.9
Quality of support9.38.8
Meets requirements9.59.1
NPS79.94923962.037037
Small Business15.0%37.0%
Mid-Market36.5%43.5%
Enterprise48.6%19.4%
Total page views899793
Total LLM citations6,9539,197

BeyondTrust Remote Support

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting.

Pros

  • Ease of Use
  • Remote Access
  • Remote Support
  • Security
  • Reliability
  • Security Focus

Teleport

Teleport is the Infrastructure Identity Company, modernizing identity, access, and policy for infrastructure, improving engineering velocity and infrastructure resiliency against human factors and compromise. The Teleport Infrastructure Identity Platform implements trusted computing at scale, with unified cryptographic identities for humans, machines and workloads, endpoints, infrastructure assets, and AI agents.

Pros

  • Ease of Use
  • Security
  • Access Control
  • Reliability
  • Time-saving
  • Setup Ease