BeyondTrust Remote Support vs. Smallstep Platform

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting.

Smallstep is a certificate management and device identity platform that helps organizations automate encryption, authentication, and access control across devices, users, and workloads. It provides a unified approach to establishing digital trust using cryptographic certificates rather than passwords or shared secrets. Smallstep is designed for IT, security, and DevOps teams that manage distributed infrastructure across on-premises, hybrid, and cloud environments.