BeyondTrust Remote Support vs. Opal Security
A side-by-side comparison based on G2 review data.
| Metric | BeyondTrust Remote Support | Opal Security |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 396 | 30 |
| Ease of use | 9.4 | 8.8 |
| Ease of setup | 8.9 | 9.0 |
| Quality of support | 9.3 | 9.9 |
| Meets requirements | 9.5 | 9.2 |
| NPS | 79.949239 | 76.666667 |
| Small Business | 15.0% | 20.0% |
| Mid-Market | 36.5% | 56.7% |
| Enterprise | 48.6% | 23.3% |
| Total page views | 899 | 249 |
| Total LLM citations | 6,953 | 2,395 |
BeyondTrust Remote Support
BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting.
- Ease of Use
- Remote Access
- Remote Support
- Security
- Reliability
- Security Focus
Opal Security
Opal is an authorization reasoning platform that empowers security and engineering teams to manage access and reduce identity risk at scale. We provide real-time visibility, prioritized insights, and frictionless just-in-time controls across every identity: from employees to AI agents. At our core is an intelligent data layer that continuously analyzes access behavior to surface and contextualize the most critical risks. Unlike legacy IGA or workflow tools, Opal gives our customers read-write authority to enforce least privilege and remediate exposures directly.