G2 Vendor Directory

BeyondTrust Remote Support vs. BetterCloud

A side-by-side comparison based on G2 review data.

MetricBeyondTrust Remote Support

by BeyondTrust

BetterCloud

by CORESTACK

Overall rating4.74.4
Review count396486
Ease of use9.48.9
Ease of setup8.98.8
Quality of support9.39.3
Meets requirements9.58.8
NPS79.94923964.241164
Small Business15.0%12.2%
Mid-Market36.5%59.4%
Enterprise48.6%28.5%
Total page views8991,654
Total LLM citations6,95311,627

BeyondTrust Remote Support

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting.

Pros

  • Ease of Use
  • Remote Access
  • Remote Support
  • Security
  • Reliability
  • Security Focus

BetterCloud

BetterCloud is a comprehensive SaaS management platform designed to assist IT teams in effectively managing and optimizing their software-as-a-service (SaaS) applications. This solution focuses on automating essential processes such as onboarding, offboarding, mid-lifecycle changes, give you greater control and insight into your SaaS apps, thousands of forward-thinking organizations rely on BetterCloud to transform employee experience, optimize software spend, and strengthen overall security.

Pros

  • Automation
  • Ease of Use
  • Onboarding
  • Time-saving
  • Offboarding Process
  • Features