G2 Vendor Directory

AzureDesk vs. Hiver in Gmail

A side-by-side comparison based on G2 review data.

MetricAzureDesk

by IntegrateCloud

Hiver in Gmail

by Hiver

Overall rating4.44.6
Review count331,296
Ease of use9.59.2
Ease of setup9.29.1
Quality of support9.29.3
Meets requirements9.19.1
NPS66.66666770.73751
Small Business36.4%66.7%
Mid-Market51.5%27.4%
Enterprise12.1%5.9%
Total page views422,199
Total LLM citations272,577

AzureDesk

AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective customer service. AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Try azuredesk.co today for 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3rd party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI,

Pros

  • Ease of Use
  • Management Centralization
  • Tracking Ease
  • Team Collaboration
  • Easy Setup
  • Customer Support

Hiver in Gmail

Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface.

Pros

  • Ease of Use
  • Team Collaboration
  • Email Management
  • Communication
  • Customer Support
  • Collaboration