G2 Vendor Directory

Amazon Pinpoint vs. Smartlook

A side-by-side comparison based on G2 review data.

MetricAmazon Pinpoint

by Amazon Web Services (AWS)

Smartlook

by Cisco

Overall rating4.24.6
Review count45874
Ease of use8.79.1
Ease of setup8.29.2
Quality of support8.69.0
Meets requirements8.99.0
NPS59.09090974.79092
Small Business53.3%85.3%
Mid-Market26.7%12.3%
Enterprise20.0%2.4%
Total page views158428
Total LLM citations3865,472

Amazon Pinpoint

In today’s digitally transformed world, it’s more important than ever to have a deep understanding of your customers and to engage them with personalized messages through the channels that they prefer. Amazon Pinpoint enables marketers and developers to deliver customer-centric engagement experiences. Better experiences lead to stronger relationships with your customers and reduces customer churn.

Pros

    Smartlook

    Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text.

    Pros

    • Insights
    • Ease of Use
    • Analytics
    • User Interface
    • Free Usage
    • Value