G2 Vendor Directory

Avaya IP Office vs. CallTower

A side-by-side comparison based on G2 review data.

MetricAvaya IP Office

by Avaya

CallTower

by CallTower

Overall rating4.54.3
Review count11388
Ease of use9.08.9
Ease of setup9.18.7
Quality of support8.88.9
Meets requirements9.69.2
NPS72.72727353.926702
Small Business9.1%25.2%
Mid-Market63.6%63.3%
Enterprise27.3%11.5%
Total page views158937
Total LLM citations1281,241

Avaya IP Office

Avaya IP Office: Comprehensive Unified Communications Platform Our award-winning, globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on your premises. This robust solution empowers organizations to enhance both customer and employee interactions while maintaining complete control over their communications infrastructure. Complete Call Management & Analytics Avaya IP Office provides sophisticated call recording, tracking, and reporting capabilities that give you unprecedented insight into your customer interactions.

Pros

    CallTower

    Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys.

    Pros

    • Customer Support
    • Helpful
    • Reliability
    • Ease of Use
    • Customer Service
    • Easy Setup