Avaya Contact Center vs. RingCX
A side-by-side comparison based on G2 review data.
| Metric | Avaya Contact Center | RingCX |
|---|---|---|
| Overall rating | 4.1 | 4.4 |
| Review count | 189 | 126 |
| Ease of use | 8.7 | 9.0 |
| Ease of setup | 8.1 | 8.7 |
| Quality of support | 8.5 | 8.6 |
| Meets requirements | 8.9 | 8.8 |
| NPS | 39.130435 | 65.853659 |
| Small Business | 16.0% | 48.0% |
| Mid-Market | 33.5% | 35.8% |
| Enterprise | 50.5% | 16.3% |
| Total page views | 610 | 2,319 |
| Total LLM citations | 1,550 | 3,901 |
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality
RingCX
RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction.
- Ease of Use
- Features
- Easy Setup
- Customer Support
- Simple
- Easy Implementation