Avaya Contact Center vs. NobelBiz OMNI+
A side-by-side comparison based on G2 review data.
| Metric | Avaya Contact Center | NobelBiz OMNI+ |
|---|---|---|
| Overall rating | 4.1 | 4.8 |
| Review count | 189 | 18 |
| Ease of use | 8.7 | 9.4 |
| Ease of setup | 8.1 | 8.2 |
| Quality of support | 8.5 | 9.9 |
| Meets requirements | 8.9 | 9.6 |
| NPS | 39.130435 | 83.333333 |
| Small Business | 16.0% | 33.3% |
| Mid-Market | 33.5% | 66.7% |
| Enterprise | 50.5% | 0.0% |
| Total page views | 610 | 80 |
| Total LLM citations | 1,550 | 50 |
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality
NobelBiz OMNI+
The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation, to simple cross-channel campaign setup and remote work, to name but a few. NobelBiz OMNI+ is a true customizable powerhouse of productivity that integrates all main functions of a complete cloud contact center solution.