Avaya Contact Center vs. nGAGEMENT
A side-by-side comparison based on G2 review data.
| Metric | Avaya Contact Center | nGAGEMENT |
|---|---|---|
| Overall rating | 4.1 | 4.0 |
| Review count | 189 | 11 |
| Ease of use | 8.7 | 8.6 |
| Ease of setup | 8.1 | 8.3 |
| Quality of support | 8.5 | 8.7 |
| Meets requirements | 8.9 | 8.6 |
| NPS | 39.130435 | 36.363636 |
| Small Business | 16.0% | 45.5% |
| Mid-Market | 33.5% | 36.4% |
| Enterprise | 50.5% | 18.2% |
| Total page views | 610 | 17 |
| Total LLM citations | 1,550 | 1 |
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality
nGAGEMENT
nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.