Avaya Contact Center vs. CloudTalk
A side-by-side comparison based on G2 review data.
| Metric | Avaya Contact Center | CloudTalk |
|---|---|---|
| Overall rating | 4.1 | 4.4 |
| Review count | 189 | 1,943 |
| Ease of use | 8.7 | 9.2 |
| Ease of setup | 8.1 | 9.0 |
| Quality of support | 8.5 | 8.9 |
| Meets requirements | 8.9 | 8.9 |
| NPS | 39.130435 | 56.984713 |
| Small Business | 16.0% | 64.9% |
| Mid-Market | 33.5% | 31.3% |
| Enterprise | 50.5% | 3.9% |
| Total page views | 610 | 4,588 |
| Total LLM citations | 1,550 | 25,986 |
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality
CloudTalk
CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically.
- Ease of Use
- Reliability
- Intuitive
- Helpful
- Calling Features
- Call Quality