Avaya Contact Center vs. Centrical
A side-by-side comparison based on G2 review data.
| Metric | Avaya Contact Center | Centrical |
|---|---|---|
| Overall rating | 4.1 | 4.6 |
| Review count | 189 | 128 |
| Ease of use | 8.7 | 9.2 |
| Ease of setup | 8.1 | 8.9 |
| Quality of support | 8.5 | 9.6 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 39.130435 | 78.04878 |
| Small Business | 16.0% | 4.7% |
| Mid-Market | 33.5% | 46.1% |
| Enterprise | 50.5% | 49.2% |
| Total page views | 610 | 413 |
| Total LLM citations | 1,550 | 1,715 |
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality
Centrical
Centrical is the Workforce Orchestration System for the hybrid frontline, where people and AI agents play as one team. Across sales, service, and operations, Centrical turns a business goal into a running performance program, building the KPIs, learning, coaching, simulations, and challenges needed to turn strategy into frontline behavior, and behavior into outcomes.
- Helpful
- Gamification
- Fun
- Employee Engagement
- Motivation
- Ease of Use