Avaya Contact Center vs. 3CLogic Cloud Call Center
A side-by-side comparison based on G2 review data.
| Metric | Avaya Contact Center | 3CLogic Cloud Call Center |
|---|---|---|
| Overall rating | 4.1 | 4.5 |
| Review count | 189 | 50 |
| Ease of use | 8.7 | 8.9 |
| Ease of setup | 8.1 | 8.6 |
| Quality of support | 8.5 | 9.3 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 39.130435 | 60.416667 |
| Small Business | 16.0% | 24.0% |
| Mid-Market | 33.5% | 32.0% |
| Enterprise | 50.5% | 44.0% |
| Total page views | 610 | 210 |
| Total LLM citations | 1,550 | 175 |
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality
3CLogic Cloud Call Center
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and
- Customer Support
- Helpful
- Positive Experience
- Efficiency
- Response Time
- Ease of Use