Autotask vs. Workday Professional Services Automation
A side-by-side comparison based on G2 review data.
| Metric | Autotask | Workday Professional Services Automation |
|---|---|---|
| Overall rating | 4.3 | 4.0 |
| Review count | 641 | 22 |
| Ease of use | 8.2 | 8.8 |
| Ease of setup | 7.7 | 8.6 |
| Quality of support | 8.4 | 9.2 |
| Meets requirements | 8.7 | 8.9 |
| NPS | 51.424051 | 20 |
| Small Business | 70.0% | 9.1% |
| Mid-Market | 27.1% | 22.7% |
| Enterprise | 2.9% | 68.2% |
| Total page views | 1,343 | 221 |
| Total LLM citations | 6,503 | 950 |
Autotask
Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.
- Ease of Use
- Integrations
- Ticket Management
- Automation
- Efficiency
- Easy Integrations
Workday Professional Services Automation
Workday Professional Services Automation (PSA) automates the entire Opportunity to Cash process in one intuitive tool, linked directly to HCM and financials data like skills, resource availability, project margins, billing and staff utilization, all designed to match the right talent to the right project at the right time. This eliminates siloed systems, reducing manual, error-prone work, and preventing revenue leakage.