Autotask vs. Upland PSA
A side-by-side comparison based on G2 review data.
| Metric | Autotask | Upland PSA |
|---|---|---|
| Overall rating | 4.3 | 4.0 |
| Review count | 641 | 121 |
| Ease of use | 8.2 | 7.6 |
| Ease of setup | 7.7 | 7.5 |
| Quality of support | 8.4 | 9.0 |
| Meets requirements | 8.7 | 8.4 |
| NPS | 51.424051 | 29.357798 |
| Small Business | 70.0% | 15.7% |
| Mid-Market | 27.1% | 68.6% |
| Enterprise | 2.9% | 15.7% |
| Total page views | 1,343 | 154 |
| Total LLM citations | 6,503 | 342 |
Autotask
Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.
- Ease of Use
- Integrations
- Ticket Management
- Automation
- Efficiency
- Easy Integrations
Upland PSA
Upland PSA is a professional services automation software designed to help organizations manage and optimize their service delivery operations. The software provides capabilities for resource management, project planning, time and expense tracking, and financial management. It supports forecasting and analytics to assist in project execution and performance measurement. Upland PSA integrates with other business systems to streamline workflows and facilitate data sharing across departments.