Autotask vs. Total Synergy
A side-by-side comparison based on G2 review data.
| Metric | Autotask | Total Synergy |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 641 | 38 |
| Ease of use | 8.2 | 8.3 |
| Ease of setup | 7.7 | 7.6 |
| Quality of support | 8.4 | 9.2 |
| Meets requirements | 8.7 | 8.8 |
| NPS | 51.424051 | 38.888889 |
| Small Business | 70.0% | 67.6% |
| Mid-Market | 27.1% | 27.0% |
| Enterprise | 2.9% | 5.4% |
| Total page views | 1,343 | 321 |
| Total LLM citations | 6,503 | 1,887 |
Autotask
Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.
- Ease of Use
- Integrations
- Ticket Management
- Automation
- Efficiency
- Easy Integrations
Total Synergy
Founded in Australia in 1999, Total Synergy is an Australian-built project management platform created specifically for architecture and engineering (A&E) firms. What began as a simple idea to simplify project management for A&E firms, has grown into a globally trusted platform supporting A&E businesses across Australia, New Zealand, the UK and beyond. Total Synergy brings project delivery and business management into one connected system.
- Ease of Use
- Tracking
- Time Tracking
- Time-saving
- Project Management
- Task Tracking