G2 Vendor Directory

Autotask vs. Resource Management by Smartsheet

A side-by-side comparison based on G2 review data.

MetricAutotask

by Kaseya

Resource Management by Smartsheet

by Smartsheet

Overall rating4.34.0
Review count641142
Ease of use8.28.3
Ease of setup7.78.2
Quality of support8.48.5
Meets requirements8.78.3
NPS51.42405129.496403
Small Business70.0%51.8%
Mid-Market27.1%40.4%
Enterprise2.9%7.8%
Total page views1,343289
Total LLM citations6,5031,466

Autotask

Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.

Pros

  • Ease of Use
  • Integrations
  • Ticket Management
  • Automation
  • Efficiency
  • Easy Integrations

Resource Management by Smartsheet

Resource Management by Smartsheet high-level project and resource management software helps modern teams make confident decisions about project planning, team capacity, budget forecasting, team utilization, and hiring needs in real time. SIMPLE, POWERFUL RESOURCE PLANNING Our resource planning tool gives you visibility to schedule and manage your team effectively, update on the fly, and immediately see the impact on the project’s budget.

Pros

  • Ease of Use
  • Project Tracking
  • Integrations
  • Time Tracking
  • Project Management
  • Easy Integration