G2 Vendor Directory

Autotask vs. Magnetic

A side-by-side comparison based on G2 review data.

MetricAutotask

by Kaseya

Magnetic

by Magnetic Software

Overall rating4.34.4
Review count64182
Ease of use8.28.4
Ease of setup7.78.6
Quality of support8.49.3
Meets requirements8.78.8
NPS51.42405154.878049
Small Business70.0%82.5%
Mid-Market27.1%15.0%
Enterprise2.9%2.5%
Total page views1,343574
Total LLM citations6,5031,262

Autotask

Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.

Pros

  • Ease of Use
  • Integrations
  • Ticket Management
  • Automation
  • Efficiency
  • Easy Integrations

Magnetic

Magnetic is an all-in-one workflow management platform specifically designed for professional services firms. This comprehensive software solution integrates essential project management functionalities into a single, user-friendly system. It encompasses a wide range of capabilities, including account management, business development, traffic management, project management, project finances, time tracking, billing, HR management, and resource scheduling.

Pros

  • Ease of Use
  • Financial Management
  • Time Tracking
  • Project Tracking
  • Customer Support
  • Resource Management