Autotask vs. Certinia PS Cloud
A side-by-side comparison based on G2 review data.
| Metric | Autotask | Certinia PS Cloud |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 641 | 674 |
| Ease of use | 8.2 | 8.2 |
| Ease of setup | 7.7 | 7.3 |
| Quality of support | 8.4 | 8.4 |
| Meets requirements | 8.7 | 8.5 |
| NPS | 51.424051 | 48.062016 |
| Small Business | 70.0% | 13.0% |
| Mid-Market | 27.1% | 51.9% |
| Enterprise | 2.9% | 35.0% |
| Total page views | 1,343 | 1,399 |
| Total LLM citations | 6,503 | 6,789 |
Autotask
Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.
- Ease of Use
- Integrations
- Ticket Management
- Automation
- Efficiency
- Easy Integrations
Certinia PS Cloud
Certinia Professional Services (PS) Cloud is the world’s only Salesforce-native professional services automation (PSA) solution trusted by more than 1,400 organizations. It connects projects, people, and financials on the Salesforce platform you already trust; eliminating silos and providing the high-fidelity data required to run your services business with absolute certainty. • Get 360º visibility into your business: Manage resources, projects, and financials in the same application as your customer interactions.
- Ease of Use
- Project Management
- Reporting
- User-Friendly
- Salesforce Integration
- Team Collaboration