G2 Vendor Directory

Autotask vs. Certinia PS Cloud

A side-by-side comparison based on G2 review data.

MetricAutotask

by Kaseya

Certinia PS Cloud

by Certinia

Overall rating4.34.3
Review count641674
Ease of use8.28.2
Ease of setup7.77.3
Quality of support8.48.4
Meets requirements8.78.5
NPS51.42405148.062016
Small Business70.0%13.0%
Mid-Market27.1%51.9%
Enterprise2.9%35.0%
Total page views1,3431,399
Total LLM citations6,5036,789

Autotask

Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.

Pros

  • Ease of Use
  • Integrations
  • Ticket Management
  • Automation
  • Efficiency
  • Easy Integrations

Certinia PS Cloud

Certinia Professional Services (PS) Cloud is the world’s only Salesforce-native professional services automation (PSA) solution trusted by more than 1,400 organizations. It connects projects, people, and financials on the Salesforce platform you already trust; eliminating silos and providing the high-fidelity data required to run your services business with absolute certainty. • Get 360º visibility into your business: Manage resources, projects, and financials in the same application as your customer interactions.

Pros

  • Ease of Use
  • Project Management
  • Reporting
  • User-Friendly
  • Salesforce Integration
  • Team Collaboration