G2 Vendor Directory

Autotask vs. Avaza

A side-by-side comparison based on G2 review data.

MetricAutotask

by Kaseya

Avaza

by Avaza Software

Overall rating4.34.5
Review count641399
Ease of use8.29.0
Ease of setup7.78.9
Quality of support8.49.3
Meets requirements8.78.9
NPS51.42405170.133333
Small Business70.0%74.6%
Mid-Market27.1%22.4%
Enterprise2.9%3.0%
Total page views1,343659
Total LLM citations6,5031,418

Autotask

Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.

Pros

  • Ease of Use
  • Integrations
  • Ticket Management
  • Automation
  • Efficiency
  • Easy Integrations

Avaza

Avaza provides an integrated suite of functionality for running your client-focused business. This includes Project Management & Collaboration, Team Chat, Resource Scheduling, Time Tracking, Expense Management, Quoting & Invoicing. Each of these modules can be used together or independently to suit a wide range of businesses. Avaza is particularly useful for consulting & professional services companies that need all these functions, and enjoy having a single source of truth & powerful reporting. Avaza is built in the cloud and available on any device.

Pros

  • Ease of Use
  • Time Tracking
  • Customer Support
  • Time-saving
  • User Interface
  • Helpful