G2 Vendor Directory

Autotask vs. Allfred

A side-by-side comparison based on G2 review data.

MetricAutotask

by Kaseya

Allfred

by Allfred

Overall rating4.34.7
Review count64153
Ease of use8.29.0
Ease of setup7.79.1
Quality of support8.49.5
Meets requirements8.79.2
NPS51.42405188.461538
Small Business70.0%83.0%
Mid-Market27.1%17.0%
Enterprise2.9%0.0%
Total page views1,34353
Total LLM citations6,50366

Autotask

Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.

Pros

  • Ease of Use
  • Integrations
  • Ticket Management
  • Automation
  • Efficiency
  • Easy Integrations

Allfred

Allfred is a workflow management tool tailor-made for Ad or PR agencies that enables all team members to work seamlessly together from the client's first brief to invoicing, streamlining the process and minimizing mistakes. Allfred was designed with "creatives in mind" to shift agencies' focus to do more creative work and less on paperwork and numerous Spreadsheets. We understand that for CFOs and managing directors, every decision must be rooted in financial data.

Pros

  • Ease of Use
  • Task Management
  • Time Tracking
  • Project Management
  • Features
  • Customer Support