Atlassian Enterprise Support vs. Realtime
A side-by-side comparison based on G2 review data.
| Metric | Atlassian Enterprise Support | Realtime |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 38 | 41 |
| Ease of use | 8.8 | 9.8 |
| Ease of setup | 8.6 | 9.8 |
| Quality of support | 8.6 | 9.8 |
| Meets requirements | 9.1 | 9.8 |
| NPS | 55.263158 | 95 |
| Small Business | 31.6% | 17.1% |
| Mid-Market | 47.4% | 78.0% |
| Enterprise | 21.1% | 4.9% |
| Total page views | 180 | 61 |
| Total LLM citations | 199 | 29 |
Atlassian Enterprise Support
Keep your systems running smoothly with access to highly-trained support teams and quick response times
Realtime
Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.
- Ease of Use
- Customer Support
- Remote Support
- Customer Engagement
- Reliability
- Service Quality