Atlassian Enterprise Support vs. HelpWire
A side-by-side comparison based on G2 review data.
| Metric | Atlassian Enterprise Support | HelpWire |
|---|---|---|
| Overall rating | 4.3 | 4.8 |
| Review count | 38 | 31 |
| Ease of use | 8.8 | 9.5 |
| Ease of setup | 8.6 | 9.6 |
| Quality of support | 8.6 | 9.5 |
| Meets requirements | 9.1 | 9.4 |
| NPS | 55.263158 | 90 |
| Small Business | 31.6% | 80.6% |
| Mid-Market | 47.4% | 19.4% |
| Enterprise | 21.1% | 0.0% |
| Total page views | 180 | 450 |
| Total LLM citations | 199 | 1,286 |
Atlassian Enterprise Support
Keep your systems running smoothly with access to highly-trained support teams and quick response times
HelpWire
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
- Simplicity
- Reliable
- Connection Speed
- Customer Support
- User-Friendly
- Issue Resolution