Atlassian Enterprise Support vs. Help Lightning
A side-by-side comparison based on G2 review data.
| Metric | Atlassian Enterprise Support | Help Lightning |
|---|---|---|
| Overall rating | 4.3 | 4.8 |
| Review count | 38 | 67 |
| Ease of use | 8.8 | 9.1 |
| Ease of setup | 8.6 | 9.2 |
| Quality of support | 8.6 | 9.5 |
| Meets requirements | 9.1 | 9.3 |
| NPS | 55.263158 | 91.935484 |
| Small Business | 31.6% | 22.4% |
| Mid-Market | 47.4% | 40.3% |
| Enterprise | 21.1% | 37.3% |
| Total page views | 180 | 181 |
| Total LLM citations | 199 | 678 |
Atlassian Enterprise Support
Keep your systems running smoothly with access to highly-trained support teams and quick response times
Help Lightning
Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.
- Ease of Use
- Customer Support
- Screen Sharing
- Reliability
- Team Collaboration
- Service Quality