G2 Vendor Directory

Atlas Support vs. Podium

A side-by-side comparison based on G2 review data.

MetricAtlas Support

by Atlas Support Inc

Podium

by Podium

Overall rating4.94.5
Review count232,155
Ease of use9.79.4
Ease of setup9.89.2
Quality of support10.09.1
Meets requirements9.79.2
NPS91.30434871.621622
Small Business87.0%61.1%
Mid-Market13.0%34.2%
Enterprise0.0%4.7%
Total page views1126,056
Total LLM citations45176,684

Atlas Support

Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: 👋 Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. 📹 Session Recording: A video is worth a thousand words.

Pros

  • Helpful
  • Customer Support
  • Ease of Use
  • User Interface
  • Customizability
  • Intuitive

Podium

Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount. Podium is purpose-built for the industries we serve: Automotive: Podium turns every lead into a test drive or service appointment and searches for more opportunities in your database.

Pros

  • Ease of Use
  • Helpful
  • Communication
  • Easy Communication
  • Customer Support
  • Useful